Frequently Asked Questions
Assistance with your Sophie Buhai orders and inquiries.
Where are Sophie Buhai pieces manufactured?
All of our jewelry is handcrafted by local artisans in Los Angeles, California, using recycled precious metals and ethically sourced stones.
What is your return policy?
We accept returns on full-price items within 14 days of delivery. Items must be in their original, unworn condition with all packaging included. Please note that earrings are final sale for hygiene reasons.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping rates and delivery timelines are calculated at checkout based on your specific location.
How should I care for my sterling silver jewelry?
To maintain the brilliance of your pieces, we recommend storing them in the provided pouch and avoiding contact with water, perfumes, and lotions. Use a soft silver polishing cloth to remove any natural oxidation.
Can I request a custom size for a ring or necklace?
While we offer a range of standard sizes, we can occasionally accommodate custom requests. Please contact our concierge team at [email protected] for more information regarding lead times and pricing.
How long will it take for my order to ship?
In-stock items typically ship within 2-3 business days. For pieces marked as 'made-to-order,' please allow 3-4 weeks for production before your item is dispatched.